Appointments

To request an urgent appointment for today (Monday-Wednesday & Friday):

• phone us on 0114 2455112 (Elm Lane Surgery) or 0114 2451880 (Chapeltown Surgery), Monday to Friday from 8:30am to 11am
• Place an online request through Anima 

When you get in touch, we’ll ask what you need help with.

We also run a telephone triage, and doctors will ring back any patient requesting an urgent appointment or wanting urgent advice. It is not possible to give an appointment time for telephone triage, as often there are a large number of calls to make and some may take longer than expected. We kindly ask you to be on hand all day to take the call. If you have time constraints, please let reception and we will do our best to accommodate. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Due to increased demand for GP appointments, on Thursdays we do not have a telephone triage service. This is replaced by a limited number of "on the day" bookable appointments. 

To request a routine appointment:

• use Anima Monday to Friday from 8:30am to 6pm. 
• phone us on 0114 2455112 (Elm Lane Surgery) or 0114 2451880 (Chapeltown Surgery), Monday to Friday from 8:30am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Local GP practices have teamed up to provide extra weekend and evening appointments for their patients. Weekend and evening appointments are available at Flowers Health Centre and Norwood Medical Centre for our patients.

Appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and, Pharmacists

To find out more, visit Evening and Weekend appointments 

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 0114 2455112 (Elm Lane Surgery) or 0114 2451880 (Chapeltown Surgery), Monday to Friday from 8:30am to 6pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am.